Clara Jensen Website Policies and Legal Information
Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of the Clara Jensen website and any purchases made through it.
By accessing this website or placing an order with Clara Jensen, you agree to be bound by these Terms and Conditions. If you do not agree with them, you should not use this website.
In these Terms and Conditions, “Clara Jensen”, “we”, “us” and “our” refer to Clara Jensen, a business based in Chester, United Kingdom. “You” and “your” refer to the user of this website and/or any customer purchasing products from us.
Our business details are as follows:
Business name: Clara Jensen
Registered address: Foregate Street, Chester, CH1 1HD
Email: https://clarajensen.co.uk/contact-us/
Company number: [Insert if applicable]
VAT number: [Insert if applicable]
2. About Clara Jensen
Clara Jensen is a luxury fragrance house based in Chester, UK. We offer a curated collection of high-end products including predominantly women’s fragrances, selected men’s fragrances, room diffusers, and scented candles.
Our brand is founded on quality, exclusivity, ethical values, and a premium customer experience.
3. Use of the Website
You may use this website only for lawful purposes. You must not use this website:
– in any way that breaches any applicable law or regulation
– in any way that is fraudulent or harmful
– to transmit or upload malicious code, viruses, or harmful material
– to copy, reproduce, or exploit website content for commercial purposes without our written permission
– to interfere with the operation, security, or availability of the website
We reserve the right to suspend, restrict, or terminate access to the website if we believe it is being misused.
4. Eligibility to Purchase
By placing an order through our website, you confirm that:
– you are legally capable of entering into binding contracts
– you are at least 18 years old, or the age required in your jurisdiction to make a purchase lawfully
– the information you provide is accurate, complete, and up to date
5. Product Information
We make every reasonable effort to ensure that product descriptions, images, pricing, ingredient information, and other website content are accurate.
However:
– minor variations in colour, packaging, and appearance may occur
– fragrance performance and scent perception are subjective and may vary between individuals
– packaging may change from time to time without notice
– all products are subject to availability
We reserve the right to withdraw, amend, or discontinue any product at any time.
6. Orders
When you place an order, you are making an offer to purchase products from us. After your order is placed, you may receive an acknowledgement email confirming receipt. This acknowledgement does not mean your order has been accepted.
A contract between you and Clara Jensen is formed only when we accept your order and dispatch the products to you.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where:
– a product is unavailable
– we cannot obtain payment authorisation
– pricing or product information contains an error
– we suspect fraudulent, unlawful, or abusive activity
– there has been a breach of these Terms and Conditions
If payment has already been taken for an order we cannot fulfil, we will issue an appropriate refund.
7. Prices and Payment
All prices displayed on the website are in GBP unless otherwise stated.
Delivery charges will be shown at checkout. Clara Jensen currently offers:
– free UK delivery; and
– EU delivery for EUR 10
We reserve the right to change prices, promotions, and delivery charges at any time, but changes will not affect orders already accepted. Payment must be made in full at the time of ordering using the payment methods available on the website. By submitting payment details, you confirm that you are authorised to use the selected payment method.
8. Delivery
We will use reasonable efforts to deliver your order within the estimated timeframe shown at checkout or otherwise communicated to you. Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruption, customs delays, weather events, industrial action, or supply chain interruption.
Risk in the goods passes to you on delivery. Ownership passes only when we have received payment in full.
If you provide an incorrect address, fail to accept delivery, or fail to collect a parcel, we reserve the right to charge any additional costs incurred.
For EU deliveries, you are responsible for any customs duties, import taxes, local fees, or other charges unless we expressly state otherwise.
9. Consumer Cancellation Rights
If you are purchasing as a consumer, you may have legal rights under UK consumer law, including rights under the Consumer Contracts Regulations. Nothing in these Terms and Conditions affects your statutory rights.
Subject to legal exceptions, you may have the right to cancel your order within 14 days of receiving your goods. However, this right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they have been opened after delivery.
This is particularly relevant to fragrance and home fragrance products.
Full details are set out in our Returns and Refunds Policy below.
10. Faulty, Damaged, or Incorrect Goods
If your product arrives faulty, damaged, or not as described, please contact us as soon as possible using our contact form.
Where required by law, we will provide an appropriate remedy, which may include a replacement, repair, refund, or other solution in accordance with your legal rights.
11. Promotions and Discount Codes
From time to time, we may offer promotional codes or discounts. Unless otherwise stated:
– only one code may be used per order
– codes cannot be applied retrospectively
– codes have no cash value
– codes may be withdrawn or amended at any time
– we reserve the right to cancel promotions where misuse, fraud, or error is suspected.
12. Intellectual Property
All website content, including text, branding, logos, product names, graphics, images, page design, and layout, is owned by or licensed to Clara Jensen and is protected by intellectual property laws.
You may access the website for personal, non-commercial use only. You must not reproduce, distribute, modify, republish, display, or commercially exploit any content without our prior written consent.
13. Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may suspend, withdraw, modify, or restrict all or any part of the website at any time without notice.
14. Product Use and Safety
Our products must be used only as intended and in accordance with any instructions, warnings, or safety guidance supplied on the packaging or website.
Fragrances, diffusers, and candles should be kept away from children and pets where appropriate.
Candles must never be left unattended while lit. Diffusers and fragrance products should be used carefully and kept away from direct heat, flames, and delicate surfaces.
We are not responsible for damage, injury, or loss caused by misuse, improper storage, failure to follow instructions, or use other than as intended.
15. Allergies and Sensitivities
Some products may contain ingredients that could cause irritation, sensitivity, or allergic reactions in certain individuals.
It is your responsibility to review any ingredient and usage information provided. If you have sensitive skin, allergies, or known fragrance sensitivities, you should patch test where appropriate and seek professional advice if needed.
Nothing in this clause limits any rights you may have under consumer law in relation to defective goods.
16. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability which cannot lawfully be excluded, including liability for:
– death or personal injury caused by negligence
– fraud or fraudulent misrepresentation
– breach of your statutory consumer rights
Subject to the above, and to the fullest extent permitted by law, we shall not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of data. Our total liability to you in connection with any order shall not exceed the amount paid by you for the relevant product, except where the law provides otherwise.
17. Privacy and Data Protection
We process personal data in accordance with our Privacy Policy below and applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
18. Third-Party Links
This website may contain links to third-party websites. These are provided for convenience only. We do not control and are not responsible for the content, security, or practices of third-party websites.
19. Events Outside Our Control
We shall not be liable for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including severe weather, natural disasters, transport disruption, pandemics, strikes, power failure, cyber incidents, or supplier failure.
20. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will always appear on our website. Continued use of the website means you accept the updated version.
21. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory protections in the country where you reside.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales unless applicable consumer law provides otherwise.
Privacy Policy
1. Introduction
Clara Jensen respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our business.
For the purposes of UK data protection law, Clara Jensen is the data controller.
Data controller: Clara Jensen Limited, Foregate Street, Chester, CH1 1HD.
2. The Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide to us
This may include your name, billing address, delivery address, email address, telephone number, account details, and any correspondence you send to us.
Order and transaction data
This may include products purchased, order history, payment status, delivery details, and refund history.
Technical and usage data
This may include IP address, browser type, device information, pages viewed, browsing behaviour, and interaction with our website.
Marketing data
This may include your communication preferences and whether you have agreed to receive promotional emails or other marketing communications.
3. How We Collect Your Data
We collect personal data:
– when you place an order
– when you create an account
– when you sign up to our newsletter
– when you contact us
– when you browse or use our website
– through cookies and similar technologies
4. How We Use Your Data
We use your data to:
– process and fulfil your orders
– manage payments, refunds, and customer service
– communicate with you about your order or enquiry
– improve our website, products, and services
– maintain website security and prevent fraud
– send marketing communications where you have consented or where otherwise permitted by law
– comply with legal and regulatory obligations
5. Legal Bases for Processing
Under UK data protection law, we rely on one or more of the following legal bases:
Contract: where processing is necessary to fulfil an order or take steps before entering into a contract with you
Legal obligation: where processing is necessary to comply with applicable laws
Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights do not override those interests
Consent: where you have given clear consent, such as for marketing emails or certain cookies
6. Marketing Communications
If you opt in to receive marketing from us, we may send you updates about new products, brand news, launches, and selected offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at the general contact form.
7. Sharing Your Data
We may share your personal data with trusted third parties where necessary, including:
– payment providers
– website hosting and ecommerce platform providers
– delivery and fulfilment providers
– IT and security service providers
– professional advisers, including legal and accounting advisers
– regulators, law enforcement, or government authorities where required
We require third parties to respect the security of your personal data and process it lawfully.
8. International Transfers
If any of our service providers transfer personal data outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual safeguards where required.
9. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, accounting, fraud prevention, and reporting requirements.
Order-related records may be retained for up to [insert retention period] years where required for legal or financial compliance.
10. Your Rights
Subject to applicable law, you may have the right to:
– request access to your personal data
– request correction of inaccurate data
– request deletion of your personal data
– object to certain processing
– request restriction of processing
– request transfer of your personal data
– withdraw consent where processing is based on consent
– lodge a complaint with the Information Commissioner’s Office
To exercise your rights, please contact the data controller at Clara Jensen using the general contact form.
11. Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
12. Children’s Privacy
Our website and products are not intended for children, and we do not knowingly collect personal data from children.
13. Third-Party Services
Our website may include links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always appear on our website.
15. Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Clara Jensen using the general contact form. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.
Returns and Refunds Policy
1. Our Approach
At Clara Jensen, we want every order to feel considered, seamless, and worthy of the brand you have chosen. If there is a problem with your order, we will always aim to deal with it fairly and promptly.
Because we sell fragrance and home fragrance products, some items may not be suitable for return once opened. This policy sits alongside, and does not affect, your legal rights.
2. Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at [insert email].
If your order has not yet been processed or dispatched, we will usually be able to cancel it and issue a full refund.
3. Consumer Right to Cancel After Delivery
If you are a consumer in the UK or EU, you may have the right to cancel your purchase within 14 days of receiving your order.
However, this cancellation right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. This may include perfumes, diffusers, candles, or other fragranced products where the seal has been broken or the product has been used.
To exercise your cancellation right, you must notify us clearly within the cancellation period by email to [insert email].
4. Return Conditions
Unless goods are faulty or incorrect, returned items must be:
unused;
unopened and sealed where applicable;
in their original packaging;
in a resaleable condition.
We reserve the right to refuse a
return if these conditions are not met, unless you are entitled to a remedy under consumer law.
5. Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us within [insert number] days of delivery at [insert email], quoting your order number and including photographs where possible.
If a product is confirmed to be faulty, damaged, or not as described, we will provide an appropriate remedy in line with your legal rights. This may include a replacement, refund, or other suitable resolution.
6. Return Process
To request a return, please contact us at [insert email] with:
your full name;
your order number;
the item or items you wish to return;
the reason for the return.
If your return is approved, we will provide instructions for returning the goods.
Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of returning the goods to us. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
7. Refunds
If a refund is approved, it will be made to your original payment method within a reasonable period and, where required by law, within the applicable statutory timeframe.
We may reduce the amount of any refund if the value of the goods has been diminished by handling beyond what is reasonably necessary to establish their nature, characteristics, and function.
Delivery charges may be refunded only where required by law.
8. Non-Returnable Items
For hygiene and product integrity reasons, we may be unable to accept returns of the following unless faulty:
opened or used perfumes;
unsealed fragranced products;
used candles or diffusers;
any item not returned in its original condition.
9. Statutory Rights
Nothing in this policy affects your legal rights under UK consumer law, including your rights in relation to faulty, misdescribed, or unfit-for-purpose goods.
4. Cookie Policy
1. Introduction
This Cookie Policy explains how Clara Jensen uses cookies and similar technologies on our website.
By continuing to use our website, you acknowledge that cookies may be used in accordance with this policy, subject to any choices you make through our cookie banner or browser settings.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, remember preferences, and provide information about how visitors use a site.
3. Types of Cookies We May Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functionality such as page navigation, security, checkout, and account access.
Without these cookies, the website may not function correctly.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website, such as which pages are visited most often and how users move through the site. This helps us improve the performance and design of the website.
These cookies collect information in an aggregated or anonymised form where possible.
Functionality Cookies
These cookies allow the website to remember choices you make, such as language preferences or account details, to provide a more personalised experience.
Advertising and Marketing Cookies
These cookies may be used to deliver relevant adverts, measure campaign effectiveness, and track browsing habits across websites where permitted.
They may be set by us or by selected third-party providers.
4. Why We Use Cookies
We may use cookies to:
ensure the website works properly;
remember your preferences;
keep your shopping basket and checkout functioning;
analyse website traffic and performance;
improve our website and customer experience;
support marketing activity where permitted.
5. Third-Party Cookies
Some cookies may be set by third-party services used on our website, such as analytics providers, payment providers, embedded content providers, or advertising partners.
We do not control third-party cookies directly. You should review the relevant third party’s own privacy and cookie policies for more information.
6. Managing Cookies
You can manage or disable cookies through your browser settings. You may also be able to manage your preferences through our cookie banner.
Please note that disabling certain cookies may affect how the website functions, including checkout, saved preferences, and general usability.
Browser settings can usually be adjusted to:
delete cookies;
block all cookies;
allow only certain cookies;
notify you when a cookie is being set.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in law, technology, or how we use cookies. The latest version will always appear on our website.
8. Contact
If you have any questions about our use of cookies, please contact:
Clara Jensen [Insert address] [Insert email]
5. Delivery Policy
1. Delivery Overview
At Clara Jensen, we want your order to arrive smoothly, promptly, and in keeping with the premium experience of the brand.
We currently offer:
free delivery within the UK; and
delivery to the EU for EUR 10.
2. Delivery Destinations
We currently deliver to addresses within the United Kingdom and selected countries within the European Union.
If your location is not available at checkout, please contact us at [insert email] to confirm whether delivery can be arranged.
3. Processing Times
Orders are usually processed within [insert timeframe] working days, excluding weekends and bank holidays.
During periods of high demand, product launches, holidays, or promotional activity, processing times may be longer.
4. Delivery Times
Estimated delivery times are provided for guidance only and are not guaranteed.
Typical delivery windows may be:
UK: [insert estimated timeframe];
EU: [insert estimated timeframe].
Delivery times may vary depending on destination, courier performance, customs processing, and seasonal pressures.
5. Delivery Charges
Our standard delivery charges are as follows:
Destination Delivery Charge
United Kingdom Free
European Union EUR 10
We reserve the right to amend delivery charges at any time, but any such changes will not affect orders already accepted.
6. Customs, Duties, and Taxes
For orders delivered outside the UK, local customs duties, VAT, import taxes, clearance fees, or other charges may apply depending on the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
Clara Jensen is not responsible for delays caused by customs procedures.
7. Failed Delivery and Incorrect Address Details
Please ensure that all delivery information provided at checkout is accurate and complete.
If an order cannot be delivered because:
the address provided is incorrect;
the parcel is refused;
the parcel is not collected;
delivery attempts are unsuccessful,
we reserve the right to charge for redelivery or deduct the relevant costs from any refund where permitted by law.
8. Damaged or Missing Deliveries
If your parcel arrives damaged, or if items are missing, please contact us as soon as possible at [insert email] with your order number and supporting photographs where possible.
We will review the issue and work with you to resolve it appropriately.
9. Delays Outside Our Control
We are not liable for delivery delays caused by events outside our reasonable control, including adverse weather, strikes, customs delays, transport disruption, supply chain interruption, or courier issues.
10. Contact
If you have any questions about delivery, please contact:
Clara Jensen [Insert email]
6. Suggested Website Footer Policy Links
For ease of use on the website, these documents can be published as separate pages and linked in the footer as:
Terms and Conditions
Privacy Policy
Returns and Refunds Policy
Cookie Policy
Delivery Policy
Modern Slavery Act Statement
7. Final Notes Before Publishing
Before this document goes live, you should make sure that you:
insert your correct business name, address, and contact details;
confirm whether you trade as a sole trader, partnership, or limited company;
add your company number and VAT number if applicable;
confirm your actual delivery times and returns process;
confirm whether EU customers are charged duties or taxes at checkout or on import;
ensure your cookie banner and consent settings match what the Cookie Policy says;
have the document reviewed by a UK solicitor for legal accuracy and compliance.
If you want, I can now turn this into a fully polished website-ready version with elegant brand wording, or into separate final pages you can paste directly into Shopify, WordPress, or Wix.